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View Full Version : Done with CGW - who is recommended?



Ratbag
02-17-2013, 01:34 AM
Sorry - but I am done with Colorado Gun Works. I have a new 380 that I have shot twice, sent back twice. That part is not the fault of CGW. - BUT - I am really dissatisfied that when I got the gun back the 1st time, there was zero communication about the problem and what they did to the gun.
This time around I called before i sent it in and they said it should be about a week turn-around, I called last week after 2 weeks and whoever answers the phone out there (they don't return voicemails or emails) seemed annoyed that I had called and gave me a generic answer that it would likely ship back to me earlier this week. That was a generic answer without looking up any info on my gun.
I called again today after 3 weeks and asked again for info, and same attitude received. I had to press to get any relevant info on my gun, and was asked, "when did we rcv it?" "What is the serial number?" I gave him the arrival date at their shop which I had from the shiiping agent. I just wanted to know if a part was on order for it and was there any usable ETA? Person on phone was rude, asked ME - "what's wrong with it?", and and asked me how I know, - talking down to me. Hell I sent the requisite note in with it about the problem I as having. Do they read those? He just gave me same response, - "you'll get it when you get it". ...
Well I had so much higher expectations after other posts on this forum about them. I am not a pest and I understand their situation as being rather busy and I know they have had issues relating to their having moved to Illinois, family tragedy, and flu season.
If they find customer service that bothersome, I am all too happy to use a different shop next time. I will darken their door no more.
Also - not real happy with Bersa quality-control to have a new gun be so unusable - my BT9proUC has been problem-free, but the 380-Plus has been a headache between trigger draw-bar and now the slide-catch. WITH A NEW GUN .. I AM NOT the only person having these issues, how about it Bersa?

Mason
02-17-2013, 11:14 AM
Merged the 2 posts..

brojohn
02-17-2013, 11:41 AM
Man....I know its a bummer (from experience). I had a Taurus TCP that went back 3 times in just a few months. I got a total of 78 rounds through it with much trouble. I finally got rid of it anf got a Bersa T380. It turned out to be a great gun. They are fantastic shooters.
I have since had 2 new Bersa Plus pistols to break (same as you -drawbar). Boooo- Its a big downer no doubt. I did not have mine repaired, but returned one for replacement and got the same problem again. Last time I took a refund. I wish I had sent it in for repairs. My 3rd one has been great.
I guess I am running through this to say- don't loose heart. They can most probably fix it right. I know- a new gun should work- period. Its difficult to get the bad taste of a broken new gun out of your mouth (I know- see above), but hang on. When you get it back....if it works good, you will be happy.

edit: I have two that are great...Looking for the 3rd.

edit2: Looks like Rynerson's in Baton Rogue and Jim's in Lott Texas are fairly close to you.
I have seen posts on this forum speaking good of Rynerson's.

PHMadness
02-17-2013, 12:09 PM
I have shared your experience. I had hoped after the move things would be different. That's all I'll add to that subject.
Reynersons seems to get good remarks on their service.

okav8tor
02-17-2013, 12:39 PM
I guess I should be knocking on some wood but in all the new guns I have owned over the years I have never had to send one in for repair. In fact I have never had to repair any gun I have owned. I recently bought a Thunder Plus and so far it is staying true as well and it is a D series. From listening to the folks on this board I guess I have been really lucky so far ... I just hope I haven't spoke too soon.

TuxAir
02-17-2013, 03:08 PM
Give Reynersons a try.

Ratbag
02-18-2013, 07:06 PM
Man....I know its a bummer (from experience). I had a Taurus TCP that went back 3 times in just a few months. I got a total of 78 rounds through it with much trouble. I finally got rid of it anf got a Bersa T380. It turned out to be a great gun. They are fantastic shooters.
I have since had 2 new Bersa Plus pistols to break (same as you -drawbar). Boooo- Its a big downer no doubt. I did not have mine repaired, but returned one for replacement and got the same problem again. Last time I took a refund. I wish I had sent it in for repairs. My 3rd one has been great.
I guess I am running through this to say- don't loose heart. They can most probably fix it right. I know- a new gun should work- period. Its difficult to get the bad taste of a broken new gun out of your mouth (I know- see above), but hang on. When you get it back....if it works good, you will be happy.

edit: I have two that are great...Looking for the 3rd.

edit2: Looks like Rynerson's in Baton Rogue and Jim's in Lott Texas are fairly close to you.
I have seen posts on this forum speaking good of Rynerson's.

Thanks brojohn and PHMadness, - I just PM'd a Bersa rep on Bersa.com forum, so I'll see if walking the ladder renders forth a happy ending. Dang- I want the 380-Plus to work for me, the only reason I got the beast is I'm kinky for a PPK clone and I totally dig my 9ucPro. I'll post back with results of this venture.

Ratbag
02-18-2013, 07:43 PM
I guess I should be knocking on some wood but in all the new guns I have owned over the years I have never had to send one in for repair. In fact I have never had to repair any gun I have owned. I recently bought a Thunder Plus and so far it is staying true as well and it is a D series. From listening to the folks on this board I guess I have been really lucky so far ... I just hope I haven't spoke too soon.

Thanks for your input, unfortunately, mine is also a D-series. Seems the slide-catch is a too soft metal(aluminum?) - draw-bar and slide-catch are a common problem. Most posts involve the 380-Plus and 380cc. Perhaps the standard BT380 is a more proven design for most?

cheers

stidgun
02-18-2013, 08:01 PM
I will darken their door no more.
You and me both!!
Had a gun there myself, got the same run around... for 13 months.

Good luck.

Beau
02-19-2013, 06:50 AM
I know how frustrating that can be. If gunsmiths could actually shoot 50 plus rounds through a gun before sending it back there might be more satisfied customers.

I went from Reynersons to CGW who finally fixed mine. It was the extractor. Took a lot of time between both places for my new .380 to finally be able to use it. I check a couple of other gun forums and there can be initial problems with any new firearm of any brand.

Mason
02-19-2013, 09:14 AM
Between FXW's Kimber and Beretta We have 2 guns that have spend a total of about 1 1/2 years at their warranty centers.. And yes I've had to send a Bersa in also. At least Bersa finally replaced the gun with a new one.

Ratbag
02-24-2013, 12:23 AM
Not a happy ending -
After a call to Bersa Sales to intervene, I asked them to call me back instead of CGW. But I did get a call the very next day from.. CGW. Said my gun was ready (huzzah) and "who's worked on this gun?" he says. I answered - you, and .. you. - Nu- uhh he says and proceeded to accuse me of meddling with bits he couldn't even fully iterate to me. Also enclosed a little love note back with the gun stating " This firearm was worked on after it was here. Someone tried to to something(?) with the disconnector spring and messed up serveral things(?). Other than removing the slide and grips for cleaning DO NOT disassm(sp) the firearm beyond this point. - "team GGW"

I have NEVER done more than field strip the NEW gun to clean, and I do not appreciate being accused of something that I did not do.
I noticed he actually believed me enough to replace a broken slide-catch which he questioned my powers of observation over phone, I thank them for that.

Perhaps a known factory flaw is what he refers to: form forum post :
http://www.bersachat.com/forums/showthread.php?20438-She-died-just-when-I-needed-her-most!-Help

That was it! I removed the right side of the grip, removed the bar, and noticed the pin was sticking up about a millimeter or so. I broke out the phillips screwdriver and a hammer and proceeded to seat it flush again. It works BEAUTIFULLY now!!! (Will take it to the range on Tuesday to test for sure) I didn't get pics of it before the hammering, but I tore back in so I could get pics so others could see what was wrong. (And it still works after the second reassembly, How cool is that???)

http://i1289.photobucket.com/albums/b516/MadMAF/culprit.png

http://i1289.photobucket.com/albums/b516/MadMAF/pin.png

http://i1289.photobucket.com/albums/b516/MadMAF/Bar.png


I think the cut-out area on the bar is where the magazine safety goes on the regular Thunder 380. I guess they use the same bar for the Plus as well? Might consider ordering another bar so I can bevel that edge to prevent it from ever happening again.

Maybe I'm not a gunsmithing 'god' - but neither do I make pretense to same........
On top of a new gun that has busted twice after shooting twice, and being insulted by a factory repair center on top of it, - I expect some form of apology from Bersa /Eagle
Hell can freeze over before I have any more dealings with CGW!

PHMadness
02-24-2013, 12:46 AM
I wish I could say your experience with them was isolated. There seems to be no gray area, either they take great care of you..... or not. I try to remain unbiased, but stuff like this plus my own experiences makes it VERY difficult.

Ratbag
02-24-2013, 01:54 AM
I wish I could say your experience with them was isolated. There seems to be no gray area, either they take great care of you..... or not. I try to remain unbiased, but stuff like this plus my own experiences makes it VERY difficult.

C'est la vie - I'll happily use a different repair center if needed in the future, just wanted to feed back so maybe some other folk can avoid an unpleasant experience like I had. I welcome the opportunity to be laid-back in life. -- cheers matie !

RobertoJ
02-24-2013, 05:57 PM
I wish I could say your experience with them was isolated. There seems to be no gray area, either they take great care of you..... or not. I try to remain unbiased, but stuff like this plus my own experiences makes it VERY difficult.

He said it......I've had great experiences with Reynersons and in the course of our relationship there has been NO attemps from them to "educate" me or any suggestive statements of any kind.

ewk67
05-11-2013, 08:12 PM
I am starting my 5th week without my 380 Combat. I bought it new, fired 200 rounds and then it wouldn't fire in the double action mode. First CGW told me 2-3 weeks, then it was 3-4 weeks, now I am in the 5th week and still no gun. I understand they had some personal problems ( illness, funeral, office manager change) but I can't help getting really annoyed and frustrated. I asked them if they would have a "report" of what they did to fix the gun when they return it and they said no. I thought that was kind of odd!
The reality is that I am getting bad vibes about the whole Bersa gun thing including the warranty situation. I certainly would not use CGW again, assuming I don't sell it when I get it in my hands. My confidence level has been crushed to say the least. Maybe the old saying,"You get what you pay for" is ringing true.

wolfgang the gun doctor
08-14-2013, 11:18 PM
I know how frustrating that can be. If gunsmiths could actually shoot 50 plus rounds through a gun before sending it back there might be more satisfied customers.

As the newest member of the Bersa Warranty Centers, I would like to first just say "Hello" and make a quick comment regarding the above statement.
Please remember it has been VERY difficult to find ammo at any price lately and when I could, it has been very expensive. If I were to shoot an entire box, at $35+ per box, it would take up a lot of what I get paid to fix a problem.
That doesn't relieve me of my responsibility to return a fully functional gun, but just that I need to watch how many rounds I put through each one that comes in for repair. In the case of the disconnector not working due to interference from the cam pin, I only shoot about 2 mags worth. The problem is very apparent and the repair either works the first round and a lot more or it doesn't work at all, so there's no value to shooting large volumes of bullets in this case. I save the 35+ rounds for the "intermittent" problems which may only surface occasionally.
There have been several times when I would have had to suspend operations except for help from other gunsmiths who were able to send a few boxes. I would much prefer to shoot 50 rounds or more through each pistol, but I just don't have that option until prices and supplies stabilize.

Reginald Carstairs
08-15-2013, 12:56 AM
Welcome to the forum Wolfgang, give us a post about yourself in the introduction forum so are members can greet you.

Shawn McDonald
10-17-2013, 04:20 PM
I haven't received my gun back from Reynersons yet, so I can't speak to their repair skills.

I will say that after four days of being roundly ignored by CGW, (Four days of navigating a web site with the wrong phone number, web forms that went nowhere, calls to voicemail at the Indiana location that went unreturned, calls to the Indiana number that required me to enter a mailbox number [???], and Facebook prompts that went unanswered) it was delightful to have my call answered at Reynersons on the second ring by a nice lady who seemed eager to have my business.

Beau
10-17-2013, 05:22 PM
I will say that after four days of being roundly ignored by CGW, (Four days of navigating a web site with the wrong phone number, web forms that went nowhere, calls to voicemail at the Indiana location that went unreturned, calls to the Indiana number that required me to enter a mailbox number [???], and Facebook prompts that went unanswered) it was delightful to have my call answered at Reynersons on the second ring by a nice lady who seemed eager to have my business.

That's too bad about CGW. They used to be one of the best, even calling you.
Glad to see Reynersons came through for you.

heartcar
10-29-2013, 06:37 PM
I want everyone to know that CGW has been the ONLY good experience I have had with owning a BERSA pistol. I spent three months getting mine repaired twice. CGW took care of me and I ended up receiving a new firearm because of them. I think your throwing your frustration at the lack of your pistol being repaired at the wrong place. If you're going to own these little temperamental pieces of crap you're going to half to expect problems with getting them repaired. I should know because I have been going through the same issues as you with repairs but CGW is a good place to have on your side when you need repairs. I think the real problem here is the lack of quality of the firearm not the repair center.

buskatier
10-29-2013, 07:07 PM
Wow A bit too LOUD for me. I would describe the 4 months CGW took to replace my failed CC as far too long. Was it because it was a cheap, crappy pistol? Na. Like others have said other expensive pistols have failed also. If CGW would develop a significant customer service mindset more people might tolerate some extended delays but they seem to ignore requests far to often. To many, including me, it seems the norm

Reginald Carstairs
10-29-2013, 07:40 PM
I think it's time to lock this one down. If a member wants to post warranty feedback we have a Warranty Feedback Forum and remember once you post there only you, The gunsmith and Bersa Eagle can reply. Michael T. can chime in on any forum.

This thread is done.