Hello Bersa owners and all firearms enthusiasts!
I just wanted to introduce myself and say a bit about my background. I have worked at trades as diverse as machinist, blacksmith, mechanical engineering/design and project management. I had tinkered with firearms all my life, occasionally with very bad results. So, some time back, I decided to actually get the formal training I needed to properly work on firearms and have been doing so professionally for over four years now and have worked on everything from black powder to full-autos. I have a well-tooled work area and machine shop so that I can do most work in-house. I'm set up most for most gunsmithing except for bluing or advanced stock work such as checkering.
For Bersa, Metro Arms & Lasserre owners, I am the newest member of the Bersa Warranty Center network and primarily service the Western United States, but have many folks that send in their pistols from places as far away as Florida. I generally offer two week or less turn-around time. I have a good stock of spare parts and rarely need to order them for a particular job which helps tremendously with achieving and maintaining a quick turn-around. I prefer to use email for communication as this helps reduce time wasted playing "phone tag". Please visit my website - http://www.wolfgangthegundoctor.com/ - for more information including shipping hints and suggestions that can save you significant amounts on shipping and help get the best turn-around time possible. I'll be updating and refining information there on a regular basis, so check in before sending in a firearm for warranty work.
Timely communication with the owner is a top priority. I try my best to maintain the Golden Rule in this area and that seems to work well. The only reason I don't answer a phone call is that I can't understand it, so speak clearly, slowly and say your return phone number at least twice, preferably at the beginning and end. You'd be surprised at how many folks assume I'm somehow clairvoyant when it comes to phone numbers; I'm not. The only reason I don't answer an email is that I don't get it. Most folks seem surprised to find out that email tends to get lost at about the same rate as regular mail, probably more so.
Sometimes I don't answer quite as quickly as I would like when I get swamped, but you should generally expect an answer or at least acknowledgement by the end of the next business day. If not, it's probably for one of the reasons listed in the previous paragraph, so don't hesitate to re-send or re-call.
Thank you for your time. I look forward to providing my services to all of you.
Wolfgang - The Gun Doctor