I ordered a set of Marschal grips for my Thunder 380 on March 19th. One week later, on March 26th, I sent Dennis an email asking him to change the color of the grips from black oil stained walnut to red shellac. On May 6th, having still not received the grips or an aknowledgement of the change to my order, I sent him another email reminding him of the color change.
On Saturday, June 11th the grips finally arrived. 84 days (exactly 12 weeks) after I had placed the order. And guess what. They were the wrong color.
Since then, I have sent him 11 emails asking him to allow me to return the grips and get the color I wanted. He has yet to answer.
I just wanted to warn my fellow Bersachat members that although everybody says Marschal grips are great, you damn well better get the order right on the first try, and you better be prepared to wait about three months for them.